Items bought on will gladly be accepted for a refund within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the form of a store credit, excluding shipping and handling costs. All tags must be attached when returned. 

    Please note that all Body Jewelry and Clearance Items are a Final Sale. If such items are returned a $30.00 fee will be charged and the items will be returned to you. 

    In the event your jewelry is damaged or defected [we're deeply sorry!] Please contact us within 3 days from the date of delivery and we will gladly process a return or exchange. 

    Any international returns received later than 60 days from the order date will be returned back to the sender. 

    Wish to process a Return? Please send us a return request at

    Any questions regarding your order can be sent to

    Shipping and Handling

    We ship worldwide. After your order is placed there is a processing time of 24-48 business hours. Once your order ships a confirmation email will be sent to you to with detailed tracking information.  Please note that while we don't foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.

    We have the following shipping options within the United States:

    Standard Shipping | 3-5 Business Days | $10
    * no signature required
    Express Shipping | 2 Business Days | $25
    * no signature required
    Order cutoff 10:00am PST. Orders placed after 10:00am PST will be shipped out the following business day.

    International Shipping Policy

    APC Postal Logistics | 7-14 Business Days Duties & Taxes Prepaid

    Both shipping costs are calculated based on geographical location of delivery address and total weight of parcel. Please follow checkout options to receive your calculated rate and estimated delivery time. Please note customs fees may apply for shipments according to local legislation. Uptown Gal does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.  Please check with your local courier for more information on how COVID-19 directly effects your shipments with us.